IT Network Support for UK Businesses
We design, install and manage your network infrastructure — from Cisco switches to Wi-Fi access points. When something breaks, our London engineers resolve it in 6.5 minutes on average. Onsite or remote, your network stays up.
Infrastructure Design & Installation
Every network starts with the right foundations. We assess your building, your team size, and your growth plans — then design and install the infrastructure to match. Cat6 cabling, managed switches, Wi-Fi coverage, VPN configuration, firewall setup. We handle the full build from site survey to go-live, and hand you a documented network you can actually understand.
Ongoing Helpdesk Support
Network Growth & Scaling
Monitoring & Maintenance
Dedicated Account Manager
Here’s what’s included in our IT support:
Unlimited helpdesk support available via an online portal, email and phone
Fast resolution time for all tickets (average is just 6.5 minutes)
Onsite support in London from our local team
Cover for all major software platforms, security solutions, Operating Systems, and cloud platforms (inc. Microsoft 365 and Google Workspace)
Firewall management, endpoint protection and email filtering to defend your network
Real-time ticket tracking and live response metrics via your dedicated client portal
Hardware and software sourcing at trade prices — configured and delivered ready to use
A dedicated Customer Success Manager
Remote support Monday to Friday, 8am–6pm — with onsite availability when needed
Why UK Businesses Choose 1st IT for Network Support
Most IT providers wait for something to break before they pick up the phone. We work differently. Our engineers learn your network inside out — every switch, every access point, every firewall rule — so when something goes wrong, we already know where to look.
We’ve supported over 130 businesses across London, from 5-person offices to multi-site charities with 200+ users. Whether you’re running a flat network off a single router or a segmented infrastructure across three buildings, we’ve seen it and we’ve fixed it.
Every client gets access to our client portal with live chat, ticket tracking, and real-time response metrics. You see exactly what we’re doing, how fast we’re doing it, and what’s coming next. No mystery, no chasing updates.
Not Sure If Your Network Is Holding You Back?
We'll review your current setup — routers, switches, Wi-Fi, cabling, firewall rules — and tell you exactly what's working and what needs attention. No cost, no obligation, no sales pitch.