IT Support for Charities
Charities deal with tight budgets, sensitive data, and teams that are too busy making a difference to worry about IT. We handle the technology so you can focus on your mission. London-based, charity-experienced, and trusted since 2000.
Why Charities Need Specialist IT Support
Charities face unique IT challenges that generic providers don't understand. You're handling donor data that falls under GDPR, managing volunteers who come and go, running on Microsoft charity licences that need proper configuration, and doing all of it with a fraction of the budget that commercial businesses have.
We've supported London-based charities for over two decades. We understand funding cycles, trustee reporting requirements, Charity Commission expectations, and the reality that every pound spent on IT is a pound not spent on your cause. That's why we keep costs low without cutting corners on security or reliability.
What We Provide for Charities
Every service is available at discounted charity rates — same quality, lower cost
Cloud Services
Microsoft 365, Azure, and Google Workspace set up with charity licensing. We handle migration, admin, and make sure you're not paying for licences you don't need.
Learn MoreCompliance & GDPR
Donor data, beneficiary records, and staff information all need protecting under UK data protection law. We set up the technical controls to keep you compliant and audit-ready.
Learn MoreHelpdesk Support
Your staff and volunteers call us directly when something goes wrong. Slow laptops, email problems, printer issues — we fix it remotely or on-site, usually within the hour.
Learn MoreNetwork & Connectivity
Reliable Wi-Fi, secure VPNs for remote workers, and properly segmented networks. We design, install, and maintain your infrastructure so it works for your team.
Learn MoreCyber Security
Over 30% of UK charities reported a cyber attack last year. We protect you with firewalls, email filtering, endpoint protection, and Cyber Essentials certification support.
Learn MoreBackup & Recovery
Automated daily backups of your servers, cloud data, and workstations. We test restores regularly so your charity can recover quickly from any incident — ransomware, hardware failure, or human error.
Learn MoreTelecoms & VoIP
Modern phone systems that run over your internet connection. Lower call costs, voicemail to email, and call routing — all on simple pricing with no surprises.
Learn MoreIT Procurement
Laptops, monitors, servers, and software at trade prices. We source, configure, and deliver everything ready to use — and help you access charity discounts from Microsoft and other vendors.
Learn MoreHow We Work with Charities
A straightforward process — no jargon, no long commitments
Free IT Audit
We review your current setup — devices, network, cloud services, security, and backups — and tell you exactly what's working and what needs attention. No cost, no obligation.
Tailored Plan
We build a plan around your budget and priorities. We know charities can't do everything at once, so we phase improvements to spread costs across funding cycles.
Smooth Onboarding
We set everything up with minimal disruption to your team. If you're switching from another provider, we manage the entire transition so nothing falls through the cracks.
Ongoing Support
Your team gets direct access to our helpdesk. We monitor your systems, handle updates and patches, and meet with you quarterly to review performance and plan ahead.
Why Charities Choose 1st IT
We've been supporting charities and nonprofits in London since 2000
Charity Pricing, Full Service
We offer discounted rates for registered charities — but you get the same level of support, response times, and expertise as our commercial clients.
Microsoft Charity Licensing Experts
We help you access Microsoft's nonprofit programme — free and discounted licences for Microsoft 365, Azure, and other tools that most charities don't know they're eligible for.
GDPR & Data Protection Built In
Donor records, beneficiary data, and staff information are all protected with the right access controls, encryption, and retention policies from day one.
London-Based Engineers
When you call, you speak to someone in London who already knows your setup. Not a call centre, not a ticket queue — real people who pick up the phone.
Cyber Essentials Certified
We're certified ourselves and we help charities achieve certification too. Increasingly required for government grants and contracts, we guide you through the whole process.
No Long-Term Contracts
Rolling monthly agreements. We keep charity clients because the service is good, not because you're locked into a multi-year deal. You can leave any time.
Trusted by Charities Across London
Reliable IT support with measurable results
Get IT Support for Your Charity
Book a free IT audit — we'll tell you exactly where you stand and what needs fixing
Call Us
0203 904 4118
Monday – Friday: 8am – 6pm
Weekend support available remotely
Visit Us
76 Brook Street, London W1K 5EE
On-site support across London & the UK