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Our features

Remote IT Support for Fast & Proactive Resolution

Get expert help without waiting — our remote IT support team offers instant assistance, continuous monitoring, and fast resolution times to minimise downtime..

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Experienced IT professionals you can trust

Work with an experienced and dedicated team of IT professionalsWe are committed to hiring and investing in the best people. All of our engineers are experienced in IT Support.
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Seamless IT support for your peace of mind

Get peace of mind from knowing that your IT and communications infrastructure is working well for your businessReceive immediate support when IT issues disrupt your productivity. You’ll experience fewer IT problems due to our constant monitoring and maintenance carried out by our IT support team.
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Personalised IT support from a dedicated team

Build a relationship with and get support from the same team of engineers.The engineer on our IT support team who picked up your first call will follow the issue until it is resolved.
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Proactive IT support to minimise downtime

Ensure minimum downtime for your IT systems and business through prevention rather than cure strategies.Our IT support engineer team will work very closely with you to minimise your IT problems, as well as other essential tasks to offer you proactive IT support.
Our features

Instant IT Helpdesk Support

We understand your business needs and provide tailored IT management and support.

Our team monitors systems to ensure smooth operation, prevent issues, and offers phone assistance through a dedicated help desk.

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Professional approach

Apple Mac IT Support for Business

1st IT offers tailored, cost-effective Mac support packages for businesses and charities.

We provide clear quotations, budget-friendly arrangements, and expert engineers to ensure your organisation is in good hands.

About Us
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Instant helpdesk support

Helpdesk support from experienced & dedicated IT professionals and consultants.Experience instant IT helpdesk support when IT issues disturb your productivity.
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Fast & reliable IT assistance

Get fast assistance with any problems you may be experiencing through our reliable ticketing system or even chat to us.If you have any IT issues and you’re not able to get on top of them quickly, we have a IT support helpdesk which is essential to your business.
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Tailored IT solutions for you

IT support and management tailored to your business requirements.Committed to enabling growth and success for businesses, through the provision of tailored IT solutions that enable you to achieve your business goals.
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Apple Mac setup and support

We have a professional and dynamic IT support team specialising in Apple Mac and PC support across London and the UK. From setting up new Apple Macs to maintaining your Mac systems, we provide reliable backbone support for your Mac infrastructure.
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Expert Mac Procurement Services

Let our IT procurement team help and advise you with the purchase of your MacWe have extensive knowledge of Mac products and the software you would require. The 1st IT procurement team works with multiple distributors to get you the best pricing on both your hardware and software.
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Fast Apple Mac support & solutions

Fast response - our average response time in 2024 was 5 minutesOur IT support team will provide you with a fast and effective solution if you are having issues with your Apple Mac. Our IT engineers will advise on hardware purchase in the event of hardware failure and order the relevant part to resolve issues promptly.
Go live (and a step-by-step guide to our process)

Onsite IT Support & Go-Live Services

Our onsite support ensures your systems are fully operational from day one. We handle system rollouts, desk setups, hardware installation, and on-location troubleshooting to get your team live with confidence.

Flexible remote and onsite support

Comprehensive coverage for all major software platforms, security solutions, operating systems, and cloud services (including Microsoft 365 and Google Workspace)

Advanced support systems and industry-leading diagnostic tools for your team

A dedicated customer success manager to ensure your satisfaction

Unlimited helpdesk support accessible through an online portal, chat, email, and phone

Rapid ticket resolution, averaging less than 5 minutes

Protection of your data from cyberattacks

Expert advice and procurement for hardware ,software and connectivity 

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