10th Floor, 6 Mitre Passage, London SE10 0ER
020 3904 4123

IT Support

IT Support for businesses and charities

We offer dedicated and affordable IT infrastructure support to both public and private sector businesses. Many organisations simply do not have the budget or requirement for a full-time, dedicated IT department. 1st IT offers the perfect solution by supporting you as much as you need on-site or off-site, everything is tailored to your exact requirements.

Work with an experienced and dedicated team of IT professionals

We are committed to hiring and investing in the best people. All of our engineers are experienced in IT Support.

Get peace of mind from knowing that your IT and communications infrastructure is working well for your business

Receive immediate support when IT issues disrupt your productivity. You’ll experience fewer IT problems due to our constant monitoring and maintenance carried out by our IT support team.

IT support and management tailored to your business requirements

Committed to enable growth and success for businesses, through the provision of tailored IT Solutions that enable them to achieve their business goals.

MAC IT Support

Every business and Charity have their own requirements and needs which we are happy to support. Consequently, 1st-It provide customised and cost effective Mac support package(s) to assist your organisation and its needs. We provide a very clear quotation and support arrangement package to fit within your budget.
At 1st-it, our engineers are expert in MAC IT support so your organisation is in good hands.

Apple Mac setup and ongoing Support

We have an professional and vibrant  IT support team who are expert on Apple MAC and PC support within London and the UK. From setting up a brand new Apple mac to support your MAC machines, we can be the backbone of your MAC infrastructure.

Let our IT procurement team help and advise you with the purchase of your MAC

We have knowledge on Mac products and the software you would require. The 1st IT procurement team works with multiple distributors so get the best pricing on Apple hardware. We additionally have access to thousands of software which we can advise on, according to your business needs at a very competitive price

Fast Response - Our average response time was 5 min in 2016

Our IT support team will provide you with a fast and effective solution when you having issues with your Apple Mac. Our IT engineers will advise on hardware purchase in the event of hardware failure and order the relevant part to resolve issues promptly.

Desktop IT Support

We take time to get to know your business and its requirements when it comes to the management and support of your IT setup. Not only will we keep a constant watch on your systems to ensure that they are running well and that any potential issues are seen before they become problems, but our team of IT professionals are also available to offer help over the phone via our dedicated help desk.

Help desk support from experienced and dedicated IT professionals and consultants

Experience instant IT help desk support when IT issues disturb your productivity.

Get fast assistance with any problems you may be experiencing through our reliable ticketing system – average response time in 2016 is 5 minutes

If you have any IT issues and you’re not able to get on top of them quickly, we have a IT support help desk which is essential to your business.

Build a relationship with and get support from the same team of engineers

The engineer on our IT support team, who picked up your first call will follow the issue until it is resolved.

Ensure minimum downtime for your IT systems and business through prevention rather than cure strategies

Our IT support engineer team will work very closely with you to maximize your IT problems, as well as other essential tasks to offer you proactive IT support.

Network Infrastructure Implementation

The key to reliable IT systems is a well implemented IT infrastructure. At 1st IT we take a top-down approach to network design, starting with the most important factor – your organisation. Once we understand your operations and goals, we design an evolving solution that will meet your current and future needs. We have experience in a complete range of solutions from the most complex Cisco environments to the simplest of Netgear routers.

Ensure that your IT infrastructure is right for your business now but flexible enough to change and grow with your business

We recommend the right IT technology solutions to decrease risks and increase productivity which allows business leaders to focus on growth.

Work with an experienced team of IT Consultants and specialists to ensure that the foundation of your IT Network supports your business

Our team of proactive IT support engineers will work closely with you. Our skilled team of IT support engineers can diagnose and repair your technology problems.

The option of ongoing support from our help desk team to ensure that the basis for your IT systems continues to function effectively

Our ongoing IT support services are managed by consultants who perceive the impact of the issues. Our main goal is to systematically maintain a healthy IT infrastructure which allows your business to grow.

Build an ongoing relationship with a dedicated IT partner

The engineer who answered the phone to you will work closely with you if you have any IT issues and identify any IT problems at an early stage.

Phone and Internet Lines

Communication is vital to all businesses so it’s essential that your communication networks, such as phone and email, are effective based on the structure and requirements of your business. Whether you need telephone and internet lines for a single site, multiple sites, or to suit a mobile workforce the team at 1st IT can help. Based on your requirements we will source the right systems and deals for your business, from corporate phone systems, to VoIP, dedicated fibre lines, to ADSL2 lines. We will also ensure that any solution we implement offers longevity so that as your business grows the communication systems in place grow with you.

A communications and internet network specifically designed to support the needs of your business - all within budget

Our IT experts will analyse your IT and business requirements and find the best solution within your budget.

Planning and implementation by 1st IT’s skilled and experienced team

With 16 years sector experience we can plan an implement your solution.

Management and support offered by our responsive help desk team

Our IT support help desk guarantees valuable support at incredibly competitive fixed rates.

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Our Partners

Symantec
Trend Micro
Netgear-IT-Support
Microsoft Partner Network
Message Labs
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Cisco
Sophos