1st-it.com - Making Technology Simple reviews

Feefologo

Feedback for 1st-it.com - Making Technology Simple has been compiled from 93 customer reviews

Date Product Score Customer Comment

Sage mapping problem

Service:++

Excellent service. Very professional and helpful.

Cloud desktop problem

Service:++

Luke was very friendly. I had a few issues - he worked through them one by one and had everything resolved very quickly!

File permission error

Service:++

Prompt friendly service

Software Installation

Service:++

Excellent help resolved the problem straight away.

Folder recovery

Service:++

Luke was so helpful. I had an urgent situation where a number of folders had disappeared. He responded immediately and found all the folders I needed.

Scanning to office365

Service:-

Luke was friendly and helpful and persisted even when it took two days to resolve. Luke could have communicated more clearly on the phone, saying clearly who he was and why he was calling, as we have several people picking up the phone and there was some confusion about who he wanted to speak to. I felt Like was eager to resolve the problem, which was great!


On 27-Mar-2018 the supplier responded:
Thank you Camille for your feedback, we will take note on this and improve this area. 
Vishma

Webmail Problem

Service:++

Excellent customer service and such a pleasant manner too

Thank you

Access to RDP Server

Service:++

Very helpful and efficient. Called back really quickly. Great help!

Emilie can't see her Q drive on all computer, just on specific one.

Service:+

Friendly and fairly quick to take action this time around.

Muli font install

Service:++

1stIT has always been a reliable and supportive service. There quick response and down to earth advice is unparalleled. I cannot think of a service that would match the vital performance of 1stIT for our organisation

Director's Calendar Issue

Service:++

Shereen was efficient and courteous

Cloud Issue

Service:++

Excellent response

Access to inbox

Service:+

Some times problems take quite a long time to be resolved, this cannot be helped but often there is no communication as to why and you need to chase

Setup up laptop to connect to the remote

Service:++

David was efficient, fast and just fab! He helped me sort IT issues that I had been dreading to sort due to the possibility of having to spend ages on the phone. Thank you David

Unlock Ipad Pro

Service:++

Very friendly, very efficient and fixed our problem quickly.

Black Screen on PC

Service:++

Luke was very patient, good customer services, knowledgeable and gave clear instructions in how to resolve my computer issue.

Connection to other printer

Service:++

very helpful. thank you.

Install Office 2016

Service:-

Ok service, fairly quick resolution, although had to contact the company a couple of times to get what I wanted.

Outlook Icon disappeared

Service:+

Very attentive, however I did find it difficult to hear what was being said and this hasn't been the first incident of this.
My requests were dealt with promptly.

Outlook Set-Up

Service:+

Easy to get hold of. Did take a couple of calls to get it all sorted out. A bit of a misunderstanding I think to start with.