It was fixed! Calm efficient manner,
Edwin was great and the migration of Sage to the Cloud was smooth and efficient.
Great work guys
Edwin took the time to fix the issue at hand even though this required a considerable amount of time and patience. He was thorough in understanding the issue and working through different solutions and did not finish working on the issue until he was satisfied that it was completely resolved, including testing himself and allowing me time to test also.
Really fast - thank you so much!
I phoned and the technician attempted to resolve the case immediately, it then did not take long for my case to be allocated to another technician who resolved this issue
Very professional. Quick response. Quick support.
The person that answered the phone was super helpful. I was really stressed out because I thought I had lost the document I was working on when Word suddenly shut down. And he very calmly, in a matter of minutes, sorted this out for me and helped me retrieve the document. He also then showed me what to do in case this happens again. And this is my experience every time I call 1st IT!
Fabulous services always. Luke had been very helpful, quick and professional always.
Luke was great, he dealt with the issue very quickly.
Very competent, efficient, friendly
Amazing as always
Nikolav helped me with setting up Remote Desktop, both on my desktop and my mobile phone. He was excellent, very speedy, very clear.
Excellent Service!!!!!Always close their tasks on time!
Solved the problem efficiently.
Nick was very helpful and understood the issue quickly. He was able to resolve it very quickly and simply and waited to confirm it was indeed solved.
Good general attitude when talking to customers.A bit confusing when two engineers claimed they were working on my case.Just try to limit the technical speak, as someone with experience in engineering its not too bad, but others get really alienated. Maybe provide a dictionary?